Twitter Sewa unveiled by the ministry of telecommunications last year
to resolve users’ complaints through micro blogging site Twitter has
yielded fruitful results by resolving 99 percent of the complaints.
According to BSNL data, as on April 15, 2017, it has received a
total number of 27,988 complaints and has resolved 27,965 grievances
with a resolution rate of 99.91 percent. Union minister Manoj Sinha,
having twitter account @manojsinhabjp, has been regularly following up
on the daily status reports on resolution of telecom and postal related
complaints received through this platform.
In case of telecom, consumer complaints relate mainly to telephone
bills, broadband connectivity, faulty connections, shifting of landline
phones and wi-fi hotspots, while in the case of postal services
complaints are mainly in the nature of slow delivery of articles
containing PAN cards, Roll numbers, parcels, money orders and
medicines.
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